Residents board - Looking for a Challenge?

The Residents Operations Board is a voice for residents and a forum for raising and discussing issues that can have a very real effect on the day-to-day quality of life for residents. 

It is made up of a mixture of tenants and leaseholders from different areas of the borough to provide the widest possible representation. The residents who have stepped forward share a vision of achieving the best possible service for our customers. 

The purpose of the board is to ensure that residents' views are central to the decisions that we make. The Board's role is to ensure that residents are involved in the shaping and improving of our services. What does that involve? What do board members actually do? 

How much time and effort do they put in? There are full board meetings at the Council offices every couple of months with members and New Vision Homes senior staff. Board Members provide input on such matters as repairs, communal area cleaning, grounds maintenance, rubbish collection and others issues that can have a significant effect on the quality of life for tenants and leaseholders. 

For example, fly tipping, anti-social behaviour and the general condition and upkeep of New Vision Homes estates and other sites. Members also support tenants' complaints where NVH contractors and other service providers have not performed satisfactorily or have been unacceptably slow in responding. 

They attend estate walkabout inspections with housing managers and encourage residents to come forward with any concerns. Members of the board are always contactable to provide advice on how to progress complaints, who to contact at New Vision Homes, and to point residents to other sources of advice and support. 

How much time and effort? That's pretty much up to the individual board members.  The bi-monthly formal meetings take a couple of hours. However, most of the actual work is done from home or in direct contact with residents - on a day-to-day piecemeal basis. 

It's a challenging, enjoyable and satisfying role and it can help to make a real difference. No experience or qualifications are required - and free training is provided where it's needed. If you think this is something for you, contact us. We are always looking for active residents to join. 

If there has been a problem in your community that has been raised with us, but you do not feel it received the attention it deserved, you can contact the Board to discuss your problem. Email them on

The current members of the Board are: 

  • Alan Miller
  • Clive Mintram 
  • Diana Taplin 
  • John Bradshaw 
  • Jonathan Lindsay-Alleyn