complaints

Complaints

We know that you will not always be happy with our service, and while we do our best to do everything to the standard that you expect, sometimes we can fall short. If this happens to you, you may want to excercise your right to make a complaint. This can be done over the phone, via email or by post. You should expect a response within 10 working days of our reciept of your complaint.

Click to download our complaints leaflet with full information about the process.

Complaints guide [pdf] 516KB

Or complete this online form:

Make a complaint

Note: Questions marked by * are mandatory