Make a payment
You can make a payment towards your service charges at www.woking.gov.uk/pay
The whole service charge that leaseholders pay consists of a ground rent and management charge. There may also be charges for maintenance and repairs to communal facilities and areas as well as, lighting and heating of communal areas and cleaning and landscaping (grounds maintenance) costs.
Invoices are produced annually and are issued during August. The service charges cover the period of the financial year, from the previous April to the end of the following March.
Below is a chart to show the breakdown of your Management Charge for:
In the terms of your lease, your service charge is due within one month of the invoice being raised. In order to help you budget, NVH allow you to pay your service charges in instalments, all instalments must be complete before the end of May. Please note that if you default on any arrangement to pay by monthly instalments, the full service charge will be due immediately.
If you wish to pay your service charges online, you can click here. This will redirect you to Woking Borough Council's secure payment website. You will need to know your payment reference number, which can be found on any invoice or letter we have sent you. If you do not know your reference number please contact our rents team to get the number or to make a payment on 0300 373 0373, Option 3.
If you wish to pay your service charge in instalments, please contact our income collection team to make an arrangement.
We do not offer payment by Direct Debit for leasehold service charges however you can pay in instalments by bank standing order. Please discuss this with our Income team, who can advise you how much to pay in each instalment and can send you a standing order form which you will need to return to your bank.