New Vision Homes (known locally as NVH) is a Woking based company owned by Pinnacle PSG.
Formed in 2012 in response to Woking Borough Council’s desire to see an integrated housing service, New Vision Homes provides a complete management service to Woking Borough Council and Thameswey Housing Limited’s housing portfolios, with over 3,800 properties managed in compliance with the appropriate policies of those housing providers. The initial contract was for 5 years, with Woking Borough Council choosing to extend the contract by a further 5 years. The current New Vision Homes contract runs to March 2022.
New Vision Homes is comprised of three companies working in partnership. PiLON Limited are our repairs and maintenance partner, TSG PLC are our gas servicing and repairs partner and Pinnacle PSG provide our housing management, statutory testing and income management services.
Located in the Civic Offices in Woking Town Centre, New Vision Homes provide a wide variety of services including:
- Repairs and Maintenance
- Void property maintenance
- Domestic and communal gas servicing and repairs
- Major improvement works and planned maintenance
- Statutory, safety and compliance testing
- Block cleaning
- Housing and tenancy management
- Management of anti-social behaviour cases
- Leasehold management
- Collection of rent and service charges
- Supervision of third party Woking Borough Council contractors that work on housing estates and land
Creating a social impact in the communities we work in is an important part of what we do. Our Housing Managers are an essential part of the communities they work in and their commitment, whether it is holding summer barbecues or organising a coach trip for elderly residents creates social value. New Vision Homes is proud to run various events throughout the year for all of our residents to enjoy as well as creating smaller, block specific projects such as gardening clubs. We are always excited to listen to suggestions from our residents and encourage all residents to contact us with their ideas for community schemes and events that could form part of our ongoing calendar.
All services that New Vision Homes provides are monitored and measured by Woking Borough Council. The details of how we are measured and Woking Borough Council’s policies can be found here.